s365 Terms & Conditions

s365 ("we", "us", "platform") provides an online gaming and betting service for players in Bangladesh. By using this website and all its services, you automatically agree to all the terms and conditions described below.

These terms form a legally binding agreement. If you do not agree with these terms, please refrain from using our platform.

To open an account and use the gaming services at s365, the following eligibility conditions must be met:

• You must be 21 years of age or older. This platform operates for users aged 21+ only.
• You must hold a valid mobile banking account (bKash, Nagad, or Rocket) registered in your own name.
• You must confirm that you are using this service of your own free will and in a sound mental state.
• You are managing the account for yourself — opening or managing an account on behalf of a third party is prohibited.
• You do not currently have an active account at s365. Each person may hold only one account.

3.1 Opening an Account

When opening an account at s365, you must provide accurate and complete information. To change any details provided at registration, please contact our support team.

3.2 Password & Account Security

It is your responsibility to keep your account login details completely confidential. Use a strong password and do not share it with anyone. If you suspect unauthorized access to your account, notify our support team immediately.

3.3 Account Verification

s365 reserves the right to verify your identity, age, or payment information at any time. Failure to provide required documents for verification in a timely manner may result in suspended withdrawals or temporary account closure.

3.4 One Account Policy

Each individual may operate only one account. If multiple accounts belonging to the same person are identified, all accounts will be closed and balances may be forfeited.

s365 currently processes transactions through the following mobile financial services:

Rocket is the mobile wallet service of Dutch-Bangla Bank. You must use a mobile number registered in your own name when making transactions.

• Deposits are generally credited to your account instantly.
• Withdrawal processing typically takes 5 to 30 minutes.
• A verified account is required to make withdrawals.
• Funds deposited into your account can only be withdrawn to your own registered payment method.
• s365 reserves the right to hold payments if fraudulent transactions are suspected.

5.1 Welcome Bonus

New members of s365 will receive a 100% bonus on their first deposit, up to a maximum of ৳20,000. For example:

• Deposit ৳1,000 → Bonus ৳1,000 → Total ৳2,000
• Deposit ৳42,000 → Bonus ৳20,000 (maximum limit) → Total ৳62,000

5.2 Wagering Requirements

A 25x wagering requirement applies to the bonus amount. Wagering is calculated on the bonus amount only, not on the combined sum of the deposit and bonus.

5.3 General Bonus Rules

• Bonuses may only be used for placing bets — they cannot be withdrawn directly.
• Claiming multiple bonuses from the same IP address or device is prohibited.
• If bonus abuse is detected, the account will be reviewed and the bonus may be cancelled.
• s365 reserves the right to modify or cancel the terms of existing promotions.
• Each promotion's own detailed terms apply.

s365 is committed to ensuring a fair, transparent, and secure gaming environment. The following rules must be followed when participating on our platform:

• The use of bots, automated software, or third-party tools to influence game outcomes is strictly prohibited.
• Collusion (secret coordination), cheating, or deceiving other players is a punishable offense.
• Intentionally exploiting any game bug or glitch is prohibited. If you encounter such an issue, please report it to our support team.
• Manipulation of betting markets (any activity related to match fixing) is completely prohibited.
• If money laundering or illegal transactions are suspected on an account, immediate action will be taken.

In the event of a violation of any of the above rules, s365 reserves the right to close the account, forfeit the balance, and notify the relevant authorities.

The s365 VIP program has five tiers — each offering weekly cashback and special benefits. Advancement to a higher tier depends on your gaming activity.

s365 reserves the right to modify the terms of VIP benefits. Detailed terms for each VIP tier apply separately.

s365 is deeply committed to ensuring responsible gaming. Our platform is for entertainment — please avoid gambling during times of stress or financial difficulty.

Our Tools

• Deposit Limits: You can set daily, weekly, or monthly deposit limits.
• Self-Exclusion: You can temporarily close your account for a set period of time.
• Reality Check: Set session time limits to take regular breaks.
• Permanent Closure: You can request to permanently close your account at any time.

If you need help, visit our Responsible Gaming page or contact our support team via 24/7 live chat.

All content on the s365 website — logos, designs, text, graphics, software, and other elements — is owned by or licensed to s365. Copying, reproducing, distributing, or using any content for commercial purposes without permission is prohibited.

Content from third-party game providers on our platform (including Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and others) is protected by their respective intellectual property rights.

For details on how your personal information is collected, used, and protected, please read our Privacy Policy page. Key points:

• s365 uses SSL encryption technology to keep your information secure.
• Your personal information is never sold to third parties.
• Certain information may be shared for identity verification and fraud prevention purposes.
• We collect data in accordance with our cookie policy to improve the site experience.

s365 is not liable for the following:

• Any game or bet disrupted due to technical errors, server downtime, or internet connection loss.
• Transactions delayed or blocked due to errors or delays by third-party payment service providers.
• Misuse of the user's own password or account information.
• Force Majeure — natural disasters, government directives, or other uncontrollable events.

12.1 Account Closure by the User

You may close your account at any time by contacting our support team. Please remember to withdraw your balance before closing the account.

12.2 Account Closure by s365

s365 reserves the right to close an account for the following reasons:

• Violation of any clause of these terms and conditions.
• Providing false or fraudulent information.
• Abusing bonuses or promotions.
• Suspicion of money laundering or illegal activity.
• Extended account inactivity (after a defined period).

If a dispute arises, please contact our support team first. We provide assistance in both Bengali and English via 24/7 live chat and email ([email protected]).

If the matter cannot be resolved through support, an attempt will be made to settle the dispute through mutual discussion. s365 is always willing to resolve issues on the basis of transparency and fairness.

s365 reserves the right to change, amend, or update these terms and conditions at any time. A notice will be displayed on the site for significant changes.

Continued use of the platform after updated terms are published means you have accepted the new terms. We therefore recommend reviewing this page regularly.

If you have any questions or comments about these terms, please contact us:

• Live Chat — Available 24/7, at the bottom right of the site
• Email: [email protected]

Our support team provides assistance in both Bengali and English. We are always ready to answer your questions.