Your Privacy Is Our Responsibility
This policy explains in detail how we collect, use, and protect the personal information you provide on the s365 platform.
Introduction & Purpose
s365 is a safe and reliable online entertainment platform for players in Bangladesh. We believe that protecting the privacy of every user's personal information is our fundamental responsibility. This Privacy Policy ("Policy") sets out what information s365 ("we", "our", "platform") collects, why it is collected, how it is used, and how that information is kept secure.
This policy applies to our website, mobile version, and all related services. If you use our platform, the terms of this policy are binding on you. We may update this policy from time to time, and you will be duly notified of any significant changes.
Our goal is to provide a transparent and trustworthy service while ensuring the highest level of protection for your personal information. We protect your data using SSL encryption and the latest security technologies.
What Information We Collect
2.1 Information Provided at Registration
When you create an account on s365, we collect the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Preferred language and currency (Bangladeshi Taka / ৳)
- Username and password for account security (encrypted)
2.2 Identity Verification Information (KYC)
As part of providing a safe and responsible service, we may request additional information in certain circumstances to verify your identity:
- Copy of national ID card or passport
- Proof of address
- Information to verify ownership of the payment method
2.3 Automatically Collected Information
The following information is automatically recorded while you use the platform:
- IP address and device type
- Browser version and operating system
- Time of visit and pages viewed on the platform
- Session information and cookie data
- Referral source (where you came from to reach our site)
2.4 Financial Transaction Information
Records of transactions made through bKash, Nagad, and Rocket are stored. This includes the transaction amount, date, and the service provider's reference number. We do not directly store your mobile banking PIN or password.
Purpose of Using Information
s365 uses collected information only for the following purposes:
3.1 Account Management and Service Delivery
- Creating, verifying, and maintaining accounts
- Processing financial transactions including deposits and withdrawals
- Providing welcome bonuses, promotional offers, and VIP benefits
- Managing support services via live chat and email
3.2 Security and Fraud Prevention
- Detecting unauthorized access to accounts
- Preventing money laundering and fraudulent activities
- Implementing age verification and responsible gaming policies
- Preventing the operation of multiple accounts
3.3 Service Improvement
- Improving platform performance and user experience
- Identifying and resolving technical issues
- Planning new game categories and services
3.4 Communication
Important account-related notifications, transaction confirmations, and security alerts may be sent to your registered email or mobile number. You can opt out of marketing communications at any time.
Disclosure of Information & Third Parties
In limited and specific circumstances, we may share your information with third parties:
4.1 Payment Processors
The minimum information necessary to complete transactions through bKash, Nagad, and Rocket is shared with the relevant mobile banking provider. These providers manage information in accordance with their own privacy policies.
4.2 Technology and Service Partners
We work with trusted technology partners (such as server hosting and security software) to operate the platform. Strict confidentiality agreements are maintained when sharing information with these partners, and they may not use the information we provide for any other purpose.
4.3 Legal Obligations
We may be required to disclose information in response to a lawful request from law enforcement authorities or a court order. In such circumstances, we will provide only the information legally required, and where possible we will endeavor to notify you.
4.4 Business Transfers
In the event of a business merger or asset transfer, user information may be transferred. We will notify users appropriately before such a change, and the terms of this policy will remain in effect.
Cookies and Tracking Technologies
s365 uses cookies and similar tracking technologies to improve platform performance and personalize your browsing experience.
5.1 Essential Cookies
These cookies are essential for the basic functioning of the platform — such as maintaining login sessions, managing security tokens, and saving language preferences. Disabling these cookies may cause the platform to not work properly.
5.2 Analytical Cookies
These cookies help us understand how users are using the platform — which pages are visited most, where issues arise, and so on. This information is analyzed in aggregate and is not used to identify any individual.
5.3 Cookie Controls
You can disable or delete cookies at any time through your browser settings. However, disabling essential cookies may limit certain features of the platform.
Data Security Measures
s365 follows the highest industry-standard security measures to protect your information. The key components of our security framework are described below:
- SSL Encryption: All data transmissions are encrypted using SSL/TLS technology, which prevents unauthorized access while information is in transit.
- Encrypted Storage: Sensitive information that is stored is kept in encrypted form.
- Access Controls: Only authorized personnel may access user information, and only on a strict need-to-know basis.
- Regular Security Audits: Our systems undergo regular security audits so that any vulnerabilities can be identified and resolved quickly.
- Two-Factor Authentication: An additional verification layer is used to protect accounts.
- Firewall and Intrusion Detection: Any attempt at unauthorized access to the system is actively monitored.
Data Retention Period
s365 retains user information only for as long as it is necessary to fulfill the relevant purpose or is legally required.
- Active account data: Complete information is retained for as long as the account remains active.
- Closed account data: Even after an account is closed, financial transaction records and identity verification information may be retained for a specified period based on legal and regulatory requirements.
- Log and session data: Technical log files are retained for a limited period and are then automatically deleted.
Once the specified retention period has passed or the purpose has been fulfilled, information is securely deleted or anonymized.
Your Rights and Choices
s365 believes that users should have control over their own information. Your key rights are described below:
8.1 Right to Access Information
You may request from us at any time to know what information we hold about you. We will provide this information to you within a reasonable time.
8.2 Right to Correct Information
If any information stored in your account is incorrect or outdated, you may request that it be corrected. Our support team will assist you through this process.
8.3 Right to Delete Information
In certain circumstances, you may request the deletion of your personal information. However, it may be necessary for us to retain information related to financial records and legal obligations for a specified period.
8.4 Opt Out of Marketing Communications
If you do not wish to receive promotional emails or messages, you can opt out at any time by contacting our support. However, important account-related notifications cannot be turned off.
8.5 Self-Exclusion and Responsible Play
As part of our responsible gaming policy, you may place a temporary break or permanent exclusion on your own account. For more details, please visit our Responsible Gaming page.
Protection of Minors
s365 strictly prohibits anyone under the age of 21 from using the platform. We actively verify age and do not collect information from minors.
If we become aware that a minor's information has entered our system, we will immediately delete that information and close the associated account. We advise parents to regularly monitor their children's online activities.
International Data Transfers
Our servers and technology infrastructure may be located in various countries. If it becomes necessary to transfer your information outside Bangladesh, we ensure that:
- Adequate data protection standards exist in the recipient country.
- A proper data protection agreement has been completed with the recipient.
- Encryption and other security measures remain active during the transfer.
- Information will be used only for the purposes stated in this policy.
Policy Changes and Updates
s365 reserves the right to review and update this privacy policy from time to time. If significant changes are made to the policy, we will notify you in the following ways:
- Displaying a notice in a prominent location on the platform
- Sending a notification to your registered email
- Updating the "Last Updated" date on this page
Continued use of the platform after changes have been made will be considered acceptance of the updated policy. We therefore recommend that you visit this page regularly.
Contact Us
If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. Our support team provides assistance in both Bengali and English, 24/7.
- Live Chat — Available 24/7, directly from the platform
- Email: [email protected]
If you wish to make a request regarding your data rights (access, correction, or deletion), please clearly describe your request in an email. We will process your request as quickly as possible.