Frequently Asked Questions
s365's answers to all your questions
From deposits to withdrawals, slot games to identity verification — find clear answers to all your questions about s365 on this page.
Whether you are new or an experienced player, many questions can come to mind while using s365. On this page we have divided things into four main sections and provided detailed answers to more than 18 common questions. The topics covered are: how to deposit money, understanding slot games, the identity verification process, and withdrawal rules. If you cannot find the answer to your question here, contact our 24/7 live chat or email.
Deposits
The minimum deposit amount for every method at s365 is ৳500. Whether you deposit via bKash, Nagad, or Rocket, you must send at least ৳500 each time. If you send less than this amount, the transaction may not be completed. So before making a deposit, make sure the amount meets the minimum limit.
The same rule applies to all methods: minimum ৳500.
s365 currently supports three mobile wallets — bKash, Nagad, and Rocket. These are the most popular digital payment services in Bangladesh. Note that Rocket is the mobile wallet service of Dutch-Bangla Bank. All three methods are fast, secure, and easy to use. Choose whichever is most convenient for you.
s365 does not charge any deposit fee of its own. However, bKash, Nagad, or Rocket may apply a small charge for their own services — this is determined by each wallet service's own policy. It is a good idea to check the applicable charges in your wallet app before making a transaction, so there are no unexpected deductions.
Sometimes a deposit may take a little time to reflect due to network delays. First, wait a few minutes and refresh the page. If the issue persists, take the transaction reference number from your wallet and contact s365 via live chat or email. Our support team will quickly verify and resolve the matter.
Support contact: [email protected]
Yes, a 100% welcome bonus is available on your first deposit at s365, up to a maximum of ৳20,000. For example: depositing ৳1,000 gives you an additional ৳1,000 bonus, making your total balance ৳2,000. A 25x wagering requirement applies on the bonus, calculated only on the bonus amount. That means if you receive a ৳1,000 bonus, you must complete ৳25,000 in bets.
Slot Games
Volatility, or variance, is a measure that describes the risk-to-reward ratio of a slot game. High volatility means wins come less frequently, but when they do, the amount can be large. Low volatility means small wins come more often. It is wise to choose a game with the right volatility for your balance and playing style.
RTP stands for Return to Player — the theoretical percentage of wagered money that is returned to players over the long run in a given game. It is a mathematical average, which does not mean you will receive exactly that proportion back in every session. Generally, the higher the RTP, the lower the theoretical house edge over the long term. It is a guiding figure for understanding the value of a game.
If you want to play on a low budget, it is advisable to choose slot games with low volatility and a low minimum bet. This way your balance does not run out quickly and you can enjoy the session longer. Before launching a game, check the paytable and betting range. Trying multiple games at small bet sizes to gain experience is also a good strategy.
Free spins are rounds where you can spin the reels without spending your own balance. In most cases, a free spins round is triggered when a specific scatter symbol lands on the reels a certain number of times. In some games, a multiplier is also active during free spins, which can increase the amount won. The conditions for getting free spins differ from game to game.
The slot games on s365 are made by recognised game developers such as PG Soft, Pragmatic Play, and JILI. These developers use a Random Number Generator (RNG), which determines the outcome of every spin in a completely random and independent manner. The result of a previous spin does not influence the next one. s365 ensures a secure environment through fair play practices and SSL encryption.
Identity Verification (KYC)
The KYC verification process may be initiated when you attempt a significant withdrawal for the first time, or if suspicious activity is detected on the account. It is a necessary step to maintain a secure environment. Having your documents ready in advance helps the process complete faster.
If the documents you submitted are not accepted during the verification process, first find out the reason for the rejection via email or live chat. Common reasons include: blurry images, expired documents, or a mismatch in name. Resubmit your documents with clear and correct images. The s365 support team will assist you throughout the process.
Yes, s365 uses SSL encryption to protect your personal information. All submitted documents are used solely for verification purposes and are not shared with third parties. For more details, you can read our privacy policy page, which explains the entire process of data collection and storage.
KYC verification is primarily for the protection of your account and funds. It ensures that the account is being used by the genuine owner and that no unauthorised person can access it. It is also an important measure for preventing money laundering and maintaining the overall security of the platform. In certain circumstances it may be mandatory.
The time for the verification process depends on the quality of the submitted documents and the workload of the support team. Providing clear and accurate information increases the likelihood of the process completing quickly. If you do not receive any updates while the process is ongoing, you can ask directly via live chat. The support team is available 24/7.
How to Withdraw Money
Yes, you must use a bKash, Nagad, or Rocket account registered in your own name for withdrawals. Requests to send money to someone else's wallet are not accepted. This is necessary for your own safety and the security of your account. If the wallet used for deposits and withdrawals is the same, the process becomes even easier.
Successful withdrawal requests at s365 are generally processed within 5 to 30 minutes. In most cases it is completed even faster. However, during peak hours or if additional verification is required, it may take slightly longer. The minimum withdrawal amount is ৳800.
Typical processing time: 5–30 minutes.
Yes, s365's withdrawal service is available seven days a week, at any time of day or night. Requests are processed on nights and public holidays as well. The support team is also active 24/7, so you can get help with any withdrawal-related issue at any time.
To withdraw winnings earned from the welcome bonus, you must first meet the wagering requirement. Only after completing bets worth 25 times the bonus amount can you withdraw the bonus winnings. Example: if you receive a ৳1,000 bonus, you must place a total of ৳25,000 in bets. Once this requirement is met, submit a withdrawal request through the normal process.
The minimum withdrawal limit at s365 is ৳800. Requests to withdraw less than this amount are not processed. The same limit applies to all methods (bKash, Nagad, Rocket). Before submitting a withdrawal request, make sure your withdrawable balance is above this limit.
Minimum withdrawal: ৳800, the same for all methods.
Still have questions? We are here for you
If you cannot find the answer to your question on this page, contact the s365 support team directly. Assistance is available in both Bengali and English, seven days a week.
Live Chat — 24/7